Free for families · Hampton Roads · No sales script
Reach a Hearthbridge advisor directly. Free, no pressure, no sales script.
Call or email a Hearthbridge Senior Advisors advisor about a parent, spouse, or other family member anywhere across Hampton Roads — no cost to families, ever. A local advisor responds within minutes, follows up personally inside one business day, and stays involved through the months after the move-in.
- No retainer · No fee · No sales script
- Advisor accountable to the family — not a commission tier
Direct lines
A real advisor answers — not a call center.
Both lines route to a Hampton Roads advisor who knows the licensed communities across Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, and the surrounding Tidewater.
Call a local advisor
Direct phone
The shortest path for a worried call tonight — a discharge in nine days, a sudden dementia progression, a fall last weekend, or a VA Aid & Attendance question. A local Hampton Roads advisor picks up personally or returns the call within minutes.
Email a local advisor
Direct email
For when a one-paragraph situation is easier than a phone call — the senior’s location, the family’s deadline, the budget realistic, and any community already toured. The front office triages incoming email by urgency flag and responds within the hour during business hours.
Direct line
hearthbridge-senior-advisors@polsia.appSubject line that helps: hospital discharge, dementia progression, VA Aid & Attendance, fall last weekend, budget worry.
What the call is — and isn’t
No sales pressure. Just guidance.
A Hearthbridge advisor’s job is to put a shortlist on the family’s kitchen table — not to push the placement clock, sell the wrong setting, or hide the cost. The service is paid by the licensed community only after a placement is made, the way a buyer’s real-estate agent is paid by the seller. The family never sees a bill.
No sales pressure — guidance, period
You leave the call with a clearer read on the situation, even if the right answer is to stay home a little longer, hire in-home help, or route a question back to the physician. The advisor does not push a community that is not appropriate.
No retainer. No fee. No contract.
There is nothing to sign before the conversation. Walk away at any step with zero obligation, and the information you shared stays with you.
No credit card or medical records asked for
The advisor does not collect payment details at intake and never asks for medical records up front. Sensitive clinical questions are routed back to the physician, geriatric care manager, or hospice team.
Advisor accountable to the family — not a commission tier
Hearthbridge is paid by the licensed senior living community after a placement is made. The advisor’s accountability is to the family — not to whichever community ran the loudest marketing campaign this quarter.
The next step is short
Start the free intake.
Five short steps and a local Hampton Roads advisor writes back inside the hour. Tell us about the senior, the level of help that fits, the family’s deadline, and what monthly budget feels realistic. If it’s a hospital discharge tomorrow, a recent dementia progression, a fall last weekend, or a VA Aid & Attendance question, say so — that’s exactly the inbox flag the front office triages first.
An advisor responds within minutes · first follow-up inside one business day.
Direct line: hearthbridge-senior-advisors@polsia.app · (757) 555-0142