Free for families · Hampton Roads
From a worried call to a calmer next move — in five steps.
Cost is never the family’s problem — it is the licensed community’s, paid only after a placement is made. You bring the situation; a Hampton Roads advisor brings structure, the shortlist, tour coordination, and follow-through for the months after the move-in.
- No retainer · No fee · No sales script
- Advisor responds within minutes · first follow-up inside one business day
The five steps
What happens between the worried call and the move-in.
Every step removes one decision from the family’s plate and puts it on the advisor’s — with a concrete artifact to show for it.
- 01Step 01
Initial consultation
You describe what is actually happening — a discharge in nine days, a sudden dementia progression, cost panic, a fall last weekend — without a sales script. We listen, ask the structured questions, and tell you out loud when we are not the right fit.
post-hospital dischargebudget worryWhat you walk away with
A clear, jargon-free read on what setting actually fits.
- 02Step 02
Needs assessment
Location, monthly budget, VA / LTC / Medicaid, the level of help with bathing, dressing, and medications, mobility, sundowning or wandering, room preference, and the move-in deadline. "Immediately" is fine to say out loud.
dementia progressionmobility and fallsWhat you walk away with
The advisor has the full picture — no clinical role, no judgment.
- 03Step 03
Community matching
A local Hampton Roads advisor narrows the field to two or three genuinely appropriate options across Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, and the surrounding Tidewater. We translate which options a community actually accepts — private pay, long-term-care insurance, the VA Aid & Attendance benefit, state Medicaid waivers, bridge financing.
VA Aid & Attendancebudget and pay sourcesWhat you walk away with
A shortlist, with the pay-source reality checked per community.
- 04Step 04
Tour scheduling
Tours arranged on your timeline, with the advisor reachable the same day — in person at the tour if you are local, or by phone if you are coordinating from out of town. They help you ask the right questions: overnight staffing on a memory-care wing, what happens when a resident wants to leave, whether the discharge timeline is workable.
discharge urgencydementia behaviorWhat you walk away with
Tour notes you can actually use at the kitchen table.
- 05Step 05
Move-in support
The advisor stays involved through the move and the months after — a bad placement is worse than no placement, so we hold ourselves accountable for the right outcome, not the fastest one. We follow up at week one, week four, and any time a meaningful status change comes up at the community.
follow-through after placementWhat you walk away with
A second pair of eyes on what changed, long after move-in day.
Step 05 does not end at move-in. The advisor is reachable for the months after — the place where most placements actually succeed or quietly fail.
Free to families — what that actually means
Paid the way a buyer’s real-estate agent is paid by the seller.
Hearthbridge only works because the licensed community pays a placement fee once a fit is made. That fee is invisible to the family, the shortlist is unaffected, and the advisor’s accountability is to you — not to whichever community ran the largest marketing campaign this quarter.
Paid by the licensed community, after placement
Hearthbridge is compensated by the senior living community once a placement is made. The family never sees a bill for the advisor’s time.
No retainer. No fee. No contract.
There is nothing to sign before the intake. Walk away at any step with zero obligation, and the information you shared stays with you.
No sales script for an inappropriate community
An advisor never pushes a community that is not appropriate for the senior. The shortlist reflects what the family actually needs, not a commission tier.
No medical advice — routed back to the clinician
Hearthbridge never diagnoses, prescribes, or substitutes for a physician, geriatric care manager, or hospice team. We tell you out loud when a question is medical.
The next step is short
Send a one-paragraph situation. We’ll write back inside the hour.
The simplest message: who the senior is, where they are, what the family is trying to solve this week, and what monthly budget feels realistic. If it’s a hospital discharge tomorrow, a recent dementia progression, or a VA Aid & Attendance question, say so — that’s exactly the inbox flag the front office triages first.
Direct line: hearthbridge-senior-advisors@polsia.app